Scaling customer support for SaaS with Alex Holmes, Influx (S2E10)

S2E10 scaling customer support SaaS

We chat with Alex Holmes, CMO from Influx. Influx helps you get customer support, done. They provide elastic support which is based on a transactional model. Influx focuses on assisting SaaS and eCommerce businesses.

Alex is an online marketer by trade, having worked at Envato, Tripit and other online companies.

Continue reading

Mobile User Experience Research – This Mobile Life Podcast (S2E8)

I chat to Anna Lee Anda, UX research at Zendesk for S2E8 of This Mobile Life.  This podcast is about mobile user experience research. Anna is based in Singapore. She’s worked in UX & product. Anna shares some great insights into SaaS user research from Zendesk. Previously, she worked at Seek, one of Asia-Pacific’s largest recruitment marketplace. Anna has also worked on ANZ’s Go Money app which has millions of downloads.

Continue reading

To Snap Or To Medium (the lost episode) – This Mobile Life (S2E4)

To Snap Or To Medium - This Mobile Life - S2E4
This episode has a focus on social media apps, in particular the rise of Snapchat, Instagram and Medium. We chat with Francis McCarthy (Unikrn) based in Seattle and Jamie Andrei (Flying Machine Films) in Sydney. We discuss:

1. How Medium is changing the blogging game.
2. Snapchat vs Instagram (recorded before the launch of Instagram Stories).
3. The perils of publishing on LinkedIn.

Continue reading

Create a blueprint with wireframes – This Mobile Life Season 1 Episode 10

Create a blueprint with wireframesWe have a new podcast episode for This Mobile Life! Season 1 Episode 10 (S1E10) is on “Create a blueprint with wireframes”. Its an in-depth chat on why we use wireframes and write requirements. We also discuss how we do it. I interview my good friend Jenny Hsu, business analyst from GPY&R.

Continue reading

This Mobile Life Episode 2 – Part 2 With Jason Allan from Cammy

If you liked the first episode, then you’ll love This Mobile Life Episode 2! We continue our conversation with Jason Allan, digital marketing manager at Cammy with Part 2. Cammy allows you to monitor your home anywhere, anytime.

You might also notice our new podcast cover 🙂

This Mobile Life Episode 2Download from iTunes here.

Continue reading